May 22-24, 2023 (Mon-Wed)
La Quinta Resort & Club, La Quinta, CA (near Palm Springs)
Educational Agenda and Schedule
Sunday, May 21
4:15pm-6:45pm Registration Opens
Outdoors on the Fiesta Veranda (near 10 & 14)
5:15pm-6:45pm Meet and Greet Reception
Monday, May 22
7:15am-8:30am Breakfast Served
Frank Capra Ballrooms B, C
8:15am-9:15am OPEN FORUM/LIGHTENING ROUND Introductions
Stand up and take 30 seconds to share about the sales and/or marketing component of your association. Moderator is Ann Dishman, Vice President of Programing-Indianapolis
Discussion Groups (3 Rotations, attend all 3 topics or repeat topics, your choice)
9:15am-10:00am Discussion Group #1: “Think Differently About Sales” in Capra B, C
Facilitator: Tony Janca, Chief Innovation Officer, Chicago and Joy Pariz, Sr Membership Experience & Wellness Director
10:10am-11:00am Discussion Group #2: “Think Differently About Staffing” in Capra A
Facilitator: Zeffi Angelikas, Vice President of Operations, Philadelphia; Shane Loy, Vice President of Operations, Wichita
11:10am-12:00pm Discussion Group #3: “Think Differently About Program Development/Delivery and Re-Design in Capra D
Facilitators: Bridget Behrmann, Community Executive-Virtual YMCA; Theresa Lovings, Association Director of Health & Wellness, Omaha
12:15pm-1:15pm Lunch
Frank Capra Ballrooms A, B, C
1:30pm-1:40pm Orientation Meetings for Guests and Suppliers
Fiesta Ballrooms 9-14
1:45pm-4:35pm Guest and Supplier Appointments (7)
Fiesta Ballrooms 9-14
4:35pm-6:00pm Free Time
6:00pm-8:00pm Reception & Dinner
Outdoors at The Hotel Waterfall
Tuesday, May 23
7:45am-9:00am Breakfast Available
Frank Capra Ballrooms A, B, C
8:15am-9:45am Discussion Group #1: “Think Differently About Sales” in Capra B, C
Divide into three groups, depending on how you ‘rated’ your Association’s sales and acumen and continue discussions about improving the sales process.
Facilitators: Keelyn Krill Vice President of Membership & Healthy Living, Gateway Regional/St Louis; Christine Brischle, Vice President of Membership & Operations, Inland Northwest; Boyd Williams, CEO, Pikes Peak
10:00am-12:00pm Guest and Supplier Appointments (5)
Fiesta Ballrooms 9-14
12:00pm-1:30pm Lunch
Frank Capra Ballrooms A, B, C
FISA’s ‘Mystery Shopper Troupe’ Flash Mob will share the results of their nationwide hunt for innovations. A diverse panel reporting their coast to coast observations.
Moderator: Kimberly Armitage, YMCA of Metropolitan Denver
1:45pm-4:35pm Guest and Supplier Appointments (6)
Fiesta Ballrooms 9-14
4:35pm-6:00pm Free Time
6:00pm-8:00pm Reception & Dinner
Frank Capra Ballrooms A, B, C
Wednesday, May 24
7:30am-8:25am Blue Jean Breakfast
Frank Capra Ballrooms B, C
8:30am-10:55am Guest and Supplier Appointments (6)
Fiesta Ballrooms 9-14
11:00am Event Concludes
Updated 5-10-23